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Return Policy
General
amazinghypermarket.com ("we", "us", "our") operates and manages the website, mobile, and tablet applications available at amazinghypermarket.com (collectively, the "Website" or "App"). These platforms facilitate the sale and purchase of products and services ("Products"). "User", "you", or "your" refers to any individual accessing, browsing, or purchasing on the Website.
We aim to provide a seamless user experience, including order placement, cancellations, and returns. This Policy, together with the Terms and Conditions, outlines the procedures regarding cancellations, returns, and refunds.
Applicability of Policy
By using amazinghypermarket.com or initiating a purchase, you agree to this Policy. If you do not agree, please refrain from transacting on our site. We may update this Policy periodically—check this page regularly to stay informed of changes.
Refunds for products under promotional offers will follow the terms of that promotion. For bundle deals or "Buy 1 Get 1 Free", all items in the offer must be returned together.
Terms of Cancellation
Orders may be cancelled by either the User or by us. We reserve the right to cancel an order for reasons including (but not limited to):
- User’s non-compliance with terms or breach of policy
- Technical errors or issues
- Credit or fraud concerns
- Invalid or incorrect address provided
- Malpractices in placing orders
- Bulk or commercial resale attempts
- Multiple orders for the same product at the same address
- Failure to deliver after 3 attempts
- Bank rejection of EMI offer
- Incorrect pricing/specifications due to system glitches
We reserve the right to refuse or cancel any order for any reason without further liability. Cancellations will be notified via email.
Products may be removed or modified at any time without prior notice. While we strive to fulfill all orders, unforeseen issues may require refusal of an order, even after Order Confirmation has been sent.
How to Cancel an Order
Orders can be cancelled anytime before they are picked up by Amazing Hypermarket. Once picked up, cancellation is not possible. To cancel:
- Visit your account → Orders page
- Contact customer support at 18003098109 (9 AM – 8 PM)
- Email us at support@amazinghypermarket.com
Upon receipt of the cancellation request, the order will be cancelled immediately, and a refund will be initiated within 24 hours. Refunds are typically processed within 7 working days.
Terms of Return and Refund
You may initiate a return within the timelines and under the terms outlined in Annexure A at the end of this Policy. We accept return requests only if they comply with the conditions mentioned herein. Amazing Hypermarket will not process returns for incorrect product model, color, or product ordered by mistake. In such cases, the convenience fee is non-refundable.
All packages are sealed with tamper-proof packaging. Please do not accept packages with a broken seal or visible damage. Accepting such packages will disqualify you from any return claim for physical damage, incorrect item, or missing accessories.
To initiate a return or lodge a complaint, visit the ‘Orders’ section, click on the ‘Help’ tab, and contact us via email, call, or chat. Choose the ‘log a complaint’ option, provide order and shipment details, and describe the issue. Upload product images if requested. The return option is available only during the eligible return period.
Requests raised after the return window has closed may still be directed to our customer care for further assistance.
If the product received is eligible for return, we recommend initiating a request immediately. We will verify the damage/defect and determine if the issue is our responsibility. Verification may include review of submitted photos/videos or a scheduled inspection by our personnel.
Upon successful verification, the refund will be processed within 1 business day. Refunds will be made to your original payment method and are subject to your financial institution’s processing timeline, which may take up to 7 working days.
Conditions for Return:
- Notify us within the return period if the product is damaged, defective, or significantly different from what was ordered.
- Products must be returned unused, in original packaging with tags, labels, barcodes, user manuals, warranty cards, invoices, accessories, and freebies.
- Return packages must be properly packed to prevent damage during transit.
- Frivolous or baseless complaints may lead to legal action and recovery of incurred costs.
- Returns will not be accepted for products that appear used or intentionally damaged (unless delivered in that condition).
Customer Support Team
For any feedback, concern, or queries, please contact us:
- Email: customercareindia@amazinghypermarket.com
- Phone: 1800 30 98109 (9 AM – 8 PM)
Annexure – A: Return Timeline and Conditions
All products, unless specified otherwise, may be exchanged upon presentation of the original cash memo and are subject to the return conditions stated above.
Electronics and Home Appliances
Includes: Televisions, Mobiles & Tablets, Computers, Laptop, Printers & IT, Smartwatches, Fitness Bands, Smart Wearables, Audio, Power bank, Telephone sets, Gaming Consoles, Gaming Controllers, Gaming Accessories, VR Gaming Personal Gaming Titles, Online Gaming, Skins/Thumb grip/Consumables, Care appliances and Accessories, Office appliances, Large Appliances like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave, Kitchen Appliances, Oral care - Power Toothbrushes, Water Flossers and Accessories, Grooming - shavers, trimmer, epilator, Audio - in ear-earphones/ earbud.
All products in this category are not covered under the return/exchange policy of Amazing Hypermarket and are solely covered by the manufacturer’s warranty. Returns/exchanges are at the sole discretion of Amazing Hypermarket Management. After-sales service will be provided by authorized service centers as per manufacturer warranty terms.
For assistance, please log service requests on the manufacturer’s website or amazinghypermarket.com. Upon successful registration, we may facilitate scheduling a visit by an authorized technician.
Personal Care & Blsh
Includes: Hair Care, Oral Care, Skin Care, Bath & Hand Wash, Body Wash & Bathing Accessories, Feminine Hygiene, Men’s Grooming, Cosmetics and Beauty Products, Deodorant & Fragrances, Health & Wellness, Contact Lens, Grooming Tools and Accessories.
Products in this category are non-returnable due to hygiene and personal care nature. Returns may be accepted only if products are physically damaged or incorrect. Video/photo proof may be required. Used or non-original condition items will be returned to you.
Home Care and Cleaning Solutions
Includes: Fabric Care, Dish Wash Cleaners, Household Cleaners, Shoe Care, Insecticides, Air Freshener, Pooja Needs.
These products are non-returnable for hygiene and consumable reasons. Returns accepted only for visible physical damage or wrong product delivered, with video/photo proof required. Used or non-original condition items will be returned.
Home and Living
Includes: Bedsheets, Towels & Robes, Pillow & Pillow Covers, Cushions & Cushion Covers, Mats, Carpets, Comforters, Clock, Furniture & Others.
7 Days Returnable:
Products in this category are returnable if damaged, defective, missing parts/accessories, or different from the order. “Items not described as depicted” claims are not accepted due to the authentic handmade nature which may include color variations and imperfections.
Returns accepted only if products are in original condition with brand outer box, MRP tags, user manual, warranty cards, and original accessories in manufacturer packaging.
Video/photo proof may be requested. Items identified as used or not in original condition will be returned to you.
Mom & Baby Care
Includes: Baby Grooming, Baby Bath & Hygiene, Baby Food & Formula, Diapers & Wipes, Feeding, Baby Health & Wellness, Baby Gear, Baby Bedding Sets & Pillows, Baby Furnishing, Baby Furniture, Child Proof & Safety, Baby Toys, Mom & Maternity.
Non-returnable due to hygiene/personal care/consumable nature. Returns accepted only for visible physical damage or incorrect product delivered with video/photo proof. Used or non-original condition items will be returned.
Fashion & Apparel - Men, Women, Boys, Girls, Junior Boys, Junior Girls, Infants
Includes: Clothing Accessories, Western Wear, Ethnic Wear, Fusion Wear, Night & Lounge Wear, Maternity.
7 Days Returnable:
You may return the Product if there is any issue with respect to size, fit, colour, manufacturing defects, or if the Product delivered is different from what was ordered.
You can return the Product provided that the Product is unused/unwashed, price tag/bar code is intact and not altered, and the Product is not altered. Further, there should not be any strong odour/foul smell/perfume/stain on the Product. In addition to the above, we will accept the return if you keep the Products in its original condition, along with brand outer box and MRP tags attached. We will return the product if we find the product is not in original condition.
We may ask for Video or Photo proof before processing the return or replacement request. Post inspection at our section, if the item is identified as used and not in original condition, the item will be returned to you.
Belts, Wallet, Handbags, Bags, Travel Luggage
7 Days Returnable:
You may return the Product if it is damaged, defective, or if parts of the Product or accessory are missing or are different from what was ordered based on the Product description displayed on amazinghypermarket.com.
You can return the Product provided that it is unused/unwashed, price tag/bar code is intact and not altered. Further, there should not be any strong odour/foul smell/perfume/stain on the Product.
We may ask for Video or Photo proof before processing the return or replacement request. Post inspection at our section, if the item is identified as used and not in original condition, the item will be returned to you.
Lingerie, Innerwear, Swimwear & Dhotis
Products under this category are non-returnable due to hygiene/personal care/wellness nature. However, if the delivered product is physically damaged or different from what was ordered, you may return the Product on doorstep delivery.
Video or Photo proof may be required before processing the return or replacement request. Post inspection, if the item is identified as used and not in original condition, the item will be returned to you.
Footwear (Men, Women, Kids and Infants)
7 Days Returnable:
You may return the Product if there is any issue with respect to size, fit, colour, manufacturing defects, or if it is different from what was ordered based on the product description displayed on amazinghypermarket.com.
You can return if the Product is unused/unwashed, and price tag/bar code is intact. Further, there should not be any strong odour/foul smell/perfume/stain on the Product. In addition, returns are accepted only if the Product is in original condition, with brand outer box, MRP tags attached, user manual, warranty cards, warranty certificate, and original accessories in manufacturer packaging.
We may ask for Video or Photo proof before processing the return or replacement request. Post inspection, if the item is identified as used and not in original condition, it will be returned to you.
Home & Kitchen
7 Days Returnable:
Includes Stationery, Toys, Sports & Fitness, Kitchenware, Dining, Pooja Needs, Electrical, Mops, Brushes & Scrubs, Furnishing, Outdoor & Gardening.
You may return the Product if it is damaged, defective, not working, or if parts/accessories are missing or different from what was ordered based on the Product description displayed on amazinghypermarket.com.
Returns accepted only if Products are in original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging.
Video or Photo proof may be requested. If the item is identified as used or not in original condition, it will be returned to you.
Fruit & Vegetables, Dairy & Bakery, Snacks, Meat & Frozen
Includes daily vegetables, exotic vegetables, leafy vegetables, freshly cut & sprouts, seasonal vegetables, apples & pomegranate, bananas, sapota & papaya, kiwi, melons & citrus, mangoes, imported fruits, seasonal fruits, frozen veg & snacks, beef, chicken & duck, mutton & rabbit, marinated meat, dry meat, fresh fish, dry fish, cleaned fish, marinated fish, frozen non-veg & snacks, milk, powdered milk, cheese, butter & paneer, curd & buttermilk, yoghurts, shrikhand & lassi, flavoured & soya milk, fresh cream & condensed milk, ice cream, bread & bun, rusk & toast, savouries, samosas & snacks, cakes & pastries, cookies & brownies, donuts & muffins, sweets, eggs.
Products under this category are non-returnable due to their consumable nature. However, if the delivered products suffer from visible physical damage or are different from what was ordered, you may return immediately on doorstep delivery.
Video or Photo proof may be required before processing the return or replacement request. If identified as used or not in original condition, the item will be returned to you.
Staples and Other Grocery Foods
Nuts, Dry Fruits, Biscuits, Chocolates, Beverages, Snacks, Breakfast Cereals, Ready to Cook, Ready To Eat, Additives, Cooking Pastes & Powders, Dessert & Cake Mixes, Baking Essentials, Essence/Food Colour, Tea, Coffee, Chocolate & Malted Drinks, Health Supplement, Oils, Ghee & Vanaspati, Spices, Rice & Cereals, Dals & Pulses, Atta & Other Flours, Sugar, Salt & Jaggery.
Products under this category are non-returnable due to consumable nature. However, if delivered products suffer visible physical damage or differ from what was ordered, you may return the Product on doorstep delivery for these reasons. Video or Photo proof may be requested before processing the return or replacement request. If identified as used or not in original condition, the item will be returned to you.
All quality issues such as differences in taste, colour variations, or other production aspects are the responsibility of the brand concerned. Such incidents will be reported to the brand for necessary action.
Disposable Items
Includes Plates & Glasses, Kitchen & Toilet Rolls, Paper Tissues & Napkins.
Products under this category are non-returnable due to their nature. However, if delivered products suffer visible physical damage or differ from what was ordered, you may return on doorstep delivery. Video or Photo proof may be requested. Items identified as used or not in original condition will be returned to you.
Sunglass, Frames, Cases (Eyewear)
Products under this category are non-returnable. However, if delivered products suffer visible physical damage or differ from what was ordered, you may return on doorstep delivery. Video or Photo proof may be requested. Items identified as used or not in original condition will be returned to you.
Books
Products under this category are non-returnable. However, if delivered products suffer visible physical damage or differ from what was ordered, you may return on doorstep delivery. Video or Photo proof may be requested. Items identified as used or not in original condition will be returned to you.
Fashion Jewellery
7 Days Returnable:
Products under this category are returnable within seven days from the date of delivery.
Returns are accepted if the products are in original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, warranty certificate, and original accessories in manufacturer packaging.
Video or Photo proof may be requested. Items identified as used or not in original condition will be returned to you.
All Pet Foods & Grooming Aids & Accessories
Products under this category are non-returnable due to hygiene, personal care, wellness, and consumable nature. However, if delivered products suffer visible physical damage or differ from what was ordered, you may return on doorstep delivery. Video or Photo proof may be requested. Items identified as used or not in original condition will be returned to you.
Auto Care
Includes Car freshener, cleaning kits, brake fluid and lubricants, paint care, wax and shampoos, batteries and accessories.
Products under this category are non-returnable. However, if delivered products suffer visible physical damage or differ from what was ordered, you may return on doorstep delivery. Video or Photo proof may be requested. Items identified as used or not in original condition will be returned to you.
Gift Cards
Gift Cards are not eligible for return once ordered.
Hot Food
Includes Breads, Fresh Juice, Salads, Snacks, Burger, Pizza, Biryani & Rice, Chinese, Broasted, Pickles, Sandwich, Arabic, Chicken Broasted, Seafood, Fresh Cream Cakes, Sweets, etc.
Products under this category are non-returnable due to consumable nature. However, if delivered products suffer visible physical damage or differ from what was ordered, you may return immediately on doorstep delivery. Video or Photo proof may be requested. Items identified as used or not in original condition will be returned to you.
MRP Refund Policy
Eligibility for Refund: If there’s a discrepancy between the MRP displayed on the product and the price you were charged at purchase, you are eligible for a refund.
Calculation of Refund: Refund amount will be based on the sales price you paid and any offers or discounts applicable at the time of purchase.
Refund Process & Time Frame: Refund will be auto-processed to your source account based on your payment method. The refund amount will be credited according to your bank’s policy.